Complaints

1. Introduction

WickHunter Secrets Limited aims to provide a professional, transparent and high-quality educational service.

If you are dissatisfied with any aspect of our service, we encourage you to contact us so that we have an opportunity to investigate and resolve your concerns.

This Complaints Policy explains how complaints can be submitted and how we will aim to handle them.

2. What You Can Complain About

You may raise a complaint regarding the services provided by WickHunter Secrets Limited, including concerns relating to your purchase, access to the mentorship, educational materials, customer support, payments or the way your account has been handled.

You may also contact us if you believe that a service has not been provided as described or that we have failed to meet an obligation owed to you.

3. How to Make a Complaint

Complaints should be submitted by email to support@wickhuntersecrets.com.

Please include your full name, the email address associated with your purchase or application and a clear description of your complaint.

Where relevant, please include supporting information such as dates, transaction details, screenshots or previous correspondence. This can help us investigate your complaint more efficiently.

4. Acknowledgement

We aim to acknowledge complaints within a reasonable period after receiving them.

Where additional information is required to understand or investigate your complaint, we may contact you using the details you have provided.

5. Investigation

Complaints will be reviewed fairly and on the information reasonably available to us.

Depending on the nature of the complaint, we may review account records, payment information, communications, access records, relevant policies and other information connected with the matter.

We may also ask members of our team or relevant third-party service providers for information where reasonably necessary to investigate the complaint.

6. Response

Once we have investigated your complaint, we will aim to provide you with a clear response explaining our findings and, where appropriate, any action we propose to take.

The time required to resolve a complaint will depend on its complexity and whether additional information is required.

If an investigation takes longer than expected, we will aim to keep you reasonably informed of its progress.

7. Possible Outcomes

Where a complaint is upheld, the appropriate resolution will depend on the circumstances.

This may include correcting an error, restoring access, providing clarification, supplying a service that should have been provided, or providing another remedy where appropriate or required by law.

A complaint does not automatically create an entitlement to a refund. Refund requests will also be considered in accordance with our Refund Policy and applicable consumer law.

8. Payment Disputes

If your complaint concerns a payment, duplicate charge or potential refund, please provide sufficient information for us to identify the relevant transaction.

We encourage customers to contact us directly regarding genuine payment concerns so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents you from exercising any lawful rights available through your payment provider or under applicable consumer law.

9. Trading Losses & Results

WickHunter Secrets provides educational services and does not guarantee trading performance, profitability or financial outcomes.

A trading loss or failure to achieve a particular financial result does not, by itself, demonstrate that the educational service was defective or create an automatic entitlement to a refund.

Further information regarding trading risk is provided in our Risk Disclosure.

10. Abusive or Unreasonable Conduct

We will consider legitimate complaints regardless of whether we agree with the complainant's position.

However, threatening, abusive, discriminatory or deliberately disruptive communications towards our team or community members are not acceptable.

Where communication becomes abusive or excessive, we may take reasonable steps to manage how further communication is handled while still addressing any legitimate unresolved complaint.

11. Your Consumer Rights

Nothing in this Complaints Policy excludes or restricts any statutory rights available to consumers under applicable law.

If you believe that services or digital content supplied to you do not comply with your legal rights, you may be entitled to remedies provided by consumer law.

12. Data Protection Complaints

If your complaint relates specifically to the way we process your personal data, please contact us at support@wickhuntersecrets.com.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

We would appreciate the opportunity to address your concerns directly before you approach the ICO.

13. Contact

To submit a complaint or ask a question about this Complaints Policy, please contact WickHunter Secrets Limited.

Email: support@wickhuntersecrets.com