Refund Policy

1. Introduction

This Refund Policy explains the circumstances in which payments made to WickHunter Secrets Limited may be cancelled or refunded.

Our mentorship provides access to digital educational content, live educational sessions, community resources and other services described at the time of purchase.

This policy should be read together with our Terms & Conditions. Nothing in this policy affects any statutory rights that cannot lawfully be excluded or restricted.

2. Digital Content & Immediate Access

Certain elements of the WickHunter Secrets mentorship may be supplied digitally and made available shortly after your enrolment or payment has been completed.

Where applicable, before digital content is supplied during a statutory cancellation period, we may ask you to expressly consent to immediate supply and acknowledge the effect this may have on your right to cancel.

Your statutory cancellation rights will be determined by applicable consumer law and the circumstances in which the relevant content or service was supplied.

3. Services Beginning During a Cancellation Period

Where you ask us to begin providing mentorship services during an applicable statutory cancellation period, you expressly request that performance of those services begins before that period has expired.

If you subsequently exercise a valid statutory right to cancel, you may be required to pay for services already supplied up to the point at which you informed us of your cancellation, where permitted by law.

4. Change of Mind

Except where you have a statutory right to cancel or another legal right to a refund, payments are not automatically refundable simply because you change your mind, decide not to participate, fail to use the mentorship or no longer wish to continue.

Purchasing access and then choosing not to use the available educational materials, sessions or community does not itself create a right to a refund.

5. Payment Plans

Where a payment plan has been agreed, the payment plan forms part of the overall purchase arrangement and does not represent a separate monthly subscription unless expressly stated otherwise.

Cancelling your participation or ceasing to use the mentorship does not automatically cancel amounts that remain payable under an agreed payment plan.

Any right to cancel outstanding payments will depend on your statutory rights, these terms and the specific circumstances of your purchase.

6. Missed Sessions & Non-Participation

Refunds will not ordinarily be provided because you miss a live session, fail to complete educational material, do not participate in the community or otherwise choose not to make use of services made available to you.

Where recordings or alternative educational resources are made available, their availability may vary and is not guaranteed unless specifically included as part of your purchase.

7. Trading Results

Refunds are not provided on the basis that you did not achieve a particular trading result, level of profitability, funded account, financial return or other outcome.

WickHunter Secrets provides education and mentorship. We do not guarantee trading performance or financial results.

Trading losses or failure to achieve an expected result do not, by themselves, establish entitlement to a refund.

8. Suspension or Removal for Breach

We may suspend or terminate access where a customer materially breaches our Terms & Conditions or Community Guidelines, subject to applicable law.

Where access is lawfully terminated because of a customer's material breach, a refund will not automatically be due.

Any refund entitlement will be considered in accordance with the circumstances and any rights available under applicable law.

9. Services Not Provided as Agreed

If we fail to provide a service that formed a material part of your purchase, please contact us so that we can investigate and, where appropriate, provide the service, offer a suitable remedy or issue a refund where required by law.

Nothing in this Refund Policy limits your legal rights where services have not been provided with reasonable care and skill or do not otherwise conform to applicable consumer law.

10. Technical Problems

If you experience a technical problem preventing access to educational materials or services, you should contact us as soon as reasonably possible so that we have an opportunity to investigate and resolve the issue.

Temporary technical interruptions will not automatically result in a refund where the issue can reasonably be corrected and the purchased service remains available.

11. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same payment, charged an incorrect amount or a payment has been taken in error, please contact us promptly.

Where we confirm that an incorrect or duplicate payment has been received, the relevant amount will be refunded or otherwise corrected as appropriate.

12. How to Request a Cancellation or Refund

To request a cancellation or refund, contact WickHunter Secrets Limited at support@wickhuntersecrets.com.

Please provide sufficient information for us to identify your purchase, including your name, the email address used when purchasing and the reason for your request.

We may request additional information where reasonably necessary to verify the transaction or assess your request.

13. Refund Processing

Where a refund is approved or legally required, we will process it using an appropriate payment method and within the timeframe required by applicable law.

The time taken for funds to appear after a refund has been processed may depend on your bank, card provider, payment processor or other financial institution.

14. Chargebacks & Payment Disputes

If you believe there is a genuine problem with a payment or the services you purchased, we encourage you to contact us first so that we can investigate the matter.

Nothing in this policy prevents you from exercising any lawful rights available through your payment provider or under applicable consumer law.

We reserve the right to provide relevant transaction records, acceptance records and evidence of services supplied when responding to a payment dispute or chargeback.

15. Your Statutory Rights

If you are a consumer, you may have statutory rights under UK consumer law, including rights relating to cancellation, digital content and services.

These rights depend on the nature of the purchase, when performance begins, whether digital content has been supplied and any consent or acknowledgements provided during the purchase process.

Nothing in this Refund Policy excludes, restricts or overrides rights that cannot lawfully be excluded or restricted.

16. Contact

If you have questions about this Refund Policy, a payment, cancellation or potential refund, please contact WickHunter Secrets Limited.

Email: support@wickhuntersecrets.com